Privacy Policy
Effective Date: 29 September 2026
Magpro uPVC Window & Door Systems (“Magpro”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website, https://magpro.co.za/, submit an enquiry, request a quotation, subscribe to our newsletter, or otherwise interact with us.
Magpro is based at 48 Fleetside Road, Silverglen, Chatsworth, Durban, 4092, and operates in the manufacturing and distribution of uPVC windows and doors, as well as related products and services.
1. Information We Collect
Depending on how you interact with our website and business, we may collect the following personal information:
Name and surname
Email address
Telephone or mobile number
Information provided in enquiries or quotation requests
Any other information you voluntarily provide to us through website forms, email, telephone, WhatsApp, or other communication channels
Information relating to your use of our website, including technical information, browsing activity, cookies, and analytics data
We only collect information that is reasonably necessary for legitimate business purposes and to provide our services.
2. How We Collect Your Information
We may collect personal information when you:
Complete and submit a contact or enquiry form on our website
Request a quotation or information about our products
Subscribe to our newsletter or marketing communications
Contact us by email, telephone, WhatsApp, or other communication channels
Browse or interact with our website
Provide information to us directly for business or service-related purposes
Our website may also use cookies and analytics technologies to understand how visitors use the website and to improve its performance and functionality.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests for information
Provide quotations and information about our products and services
Communicate with you regarding your enquiry or request
Provide customer support
Improve our website, products, services, and customer experience
Send newsletters, promotional communications, or other marketing information where permitted and where appropriate consent has been provided
Analyse website usage and improve website functionality
Maintain the security and proper operation of our website
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
4. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and analyse how visitors interact with our website.
Cookies may help us to:
Remember certain preferences
Improve website functionality
Understand website usage and visitor behaviour
Monitor website performance
Improve our services and online experience
You may be able to control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the website.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or website. These service providers may assist us with:
Website hosting and technical services
Website analytics
Email and newsletter services
Website security and maintenance
Communication and customer support
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place and that information is handled in accordance with applicable privacy laws.
We may also disclose personal information where required or permitted by law, including where necessary to comply with a legal obligation, court order, regulatory requirement, or to protect our legal rights.
6. Direct Marketing
Where applicable, we may use your contact information to send you information about Magpro, our products, services, news, or promotions.
Where required by law, we will obtain appropriate consent before sending direct marketing communications.
You may request that we stop sending you marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
7. Data Retention
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.
The period for which information is retained may depend on:
The purpose for which the information was collected
Whether there is an ongoing business relationship
Legal, accounting, or regulatory requirements
The need to resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
8. Security of Your Information
Magpro takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss or misuse
Unauthorised disclosure
Alteration
Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.
9. Your Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction or updating of inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Object to or restrict certain processing of your personal information
Withdraw consent where processing is based on consent
Object to receiving direct marketing communications
Lodge a complaint regarding the handling of your personal information
Requests relating to your personal information should be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, or other external resources.
Magpro is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
11. Children’s Privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.
12. Protection of Personal Information Act (POPIA)
Magpro respects the rights provided under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.
We aim to process personal information lawfully, reasonably, and transparently and to take reasonable measures to protect personal information against unauthorised access or use.
Nothing in this Privacy Policy limits or excludes any rights or protections that cannot lawfully be limited or excluded under applicable South African law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legislation.
The updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the way we handle your personal information, please contact us:
Magpro uPVC Window & Door Systems
Address:
48 Fleetside Road
Silverglen
Chatsworth
Durban, 4092
South Africa
Telephone: (031) 401 6782
WhatsApp: 083 584 2235
Email: sales@magpro.co.za
Business Hours:
Monday – Friday: 7:30 AM – 4:30 PM
Saturday – Sunday: Closed
These contact details correspond with the contact information currently published on the Magpro website.
15. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.
Any disputes relating to this Privacy Policy or the processing of personal information will be subject to the applicable laws and jurisdiction of South Africa.
